Frequently Asked Questions
Everything you need to know about your PINKO shopping experience.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is the return policy for PINKO products?
You can return any item purchased on the official store within 14 days of delivery. The items must be in their original condition, unworn, and with all tags attached.
How do I verify the authenticity of my Love Bag?
Every PINKO Love Bag comes with an NFC chip embedded in the back of the bag. Simply scan the 'Love Birds' embroidery with your smartphone to verify the product's authenticity via the Certilogo platform.
Which payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer Klarna for interest-free installments.
Do you offer international shipping?
Yes, PINKO ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I choose the right size?
Each product page features a detailed 'Size Guide' to help you find the perfect fit. Our sizing generally follows Italian standards, so we recommend referring to the conversion chart for international sizes.